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Top 7 features of chronic care management software

May 27, 2022

5 minutes read

Information processes are present in all areas of medicine and healthcare. The visibility of the industry, which functions as a whole, and the management effectiveness depend on order. The essential properties are objectivity, completeness, reliability, adequacy, accessibility, and relevance. The properties of information depend both on the properties of the data and the properties of the methods for extracting it. This is especially important for chronic care management solutions.

What are chronic care management solutions?

Chronic care management solutions allow you to successfully automate management and accounting in medical institutions specialized in chronic diseases.

An essential stage in developing such solutions is the definition of requirements for the system. Depending on the institution, there are different needs for the functionality of the implemented system, a certain set of modules. 

Taking into account the demanded functionality, terms and budget, it is necessary to find the optimal solution. At the same time, it must always meet several requirements when developing medical software.


  • Flexible, scalable architecture. We prefer to use cloud solutions or solutions on private servers. The solutions have been tested on large projects, where the data of millions of patients is stored.
  • Protection of personal data and security, which includes documenting the system, monitoring the vulnerabilities of architectural elements, etc.
  • Omnichannel interfaces. For each user of the medical system, a patient, a doctor, a laboratory assistant, an office worker, a courier, there must be a convenient client: an application, a web office, a desktop program, etc.
  • Flexibility in modifications. The automation system of a medical institution should develop along with the growth of the business and the development of the entire market.
  • Openness to integrations: open highly secure APIs, possibilities for integrating third-party modules, etc.

Advantages of using chronic care management solutions

Benefits of having a software for chronic care management:

  • keep records of clinic patients;
  • monitor their condition remotely;
  • save and transmit the results of diagnostic examinations;
  • control the correctness of the prescribed treatment;
  • conduct distance learning;
  • provide advice to inexperienced employees.

Maintaining electronic medical records reduces the time spent by clinic staff on the preparation of various forms. All information about the patient is presented in one document available to the institution’s medical staff. All data on examinations and results of procedures are also entered directly into the electronic medical record. This makes it possible for other specialists to assess the quality of the prescribed treatment to detect diagnostic inaccuracies.

Related: Point of Care software solutions

The use of IT in medicine allows doctors to conduct online consultations at any convenient time. This increases the availability of medical services. People can get a qualified help from experienced doctors remotely. This is especially true for people:

  • living in geographically remote areas;
  • with disabilities;
  • caught in an emergency;
  • which are in a confined space.

With the help of modern information technologies, the doctor can assess the patient’s condition, examine him, and get acquainted with all the results of his examinations.

The best features of chronic disease management solutions

User-friendly interface

A good application solves a problem in the fastest and easiest way, producing precisely the immediate solutions needed. We have little time, so the faster we make daily decisions, the better our quality of life becomes. Long forms take valuable minutes. No one wants to waste time filling out forms with the same information.

Analytical reporting and support

Most platforms already include reporting tools, and understandably so, reporting is number one on the list of technologies and initiatives that are of strategic importance in chronic care management solutions.

Here’s how reporting tools differ from business intelligence tools:

Perspective: Reporting tools describe the company’s state based on what happened in the past, while business intelligence tools explain what happened and how things can be improved.

Scope: Reporting tools are used to work with specific datasets, such as generating daily reports on the number of orders or the number of products delivered. However, business intelligence tools combine multiple data sets and show relationships between those data.

Secure access

When it comes to organizing secure access to information resources, the principle of three “A” (Authentification, Authorization, Access control) usually comes to mind. But supposing, you start sorting through all the problems associated with this task, you will quickly conclude that for an organization, for secure access to the company’s information resources, which is necessary to build an effective information security system.

When it comes to the safety of personal data related to health, such as chronic care management solutions, this problem becomes even more relevant.

Integrated EHR

Hospitals can improve workflows when data can be shared between EHR systems and healthcare stakeholders. Interoperable environments improve the healthcare industry by giving the right people access to the correct data at the right time.

While the benefits of interoperability (e.g., increased efficiency, reduced ambiguity) are transparent, creating an interoperable IT environment is a challenge. Whether teams work with incompatible EHR systems or complex rules, barriers make communication difficult.

Clinical interoperability

There are no guidelines on how an EHR system should be built and then integrated with others. EHRs are not all created equal. Each hospital or practice is free to use what they feel is best for themselves and their practices. Without standards on what to include and standards on how to integrate, EHRs will be different in all cases, even if they are considered the same. A hospital may use the same EHR as another hospital, but there may be some features used in one location that are not used in others, creating an integration or, as used in the health information technology world, interoperability problem.

Scheduling tools

The best medical practice management software is helpful for any medical practice. These tools help with everything from scheduling appointments to maintaining patient files and processing insurance claims. There are different types of medical practice management software for commercial and non-profit organizations, depending on the size and range of the spectrum.

In chronic care management solutions, planning is beneficial, as timely medication can help maintain quality of life.

Customer support

For clients who suffer from chronic diseases, it is vital to feel that specialists are ready to support them at any moment. They may have unforeseen situations, and their reactions may not always be predictable. You need to ensure the speed and adequacy of the response.


Creating a digital platform will allow doctors to share data with colleagues, manage data and improve the quality of care for patients with chronic diseases. Different information about one patient can be in one place. Once you determine which software to use as chronic care management solutions, you can expect success in your work.

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